Junior Customer Advisor, Summit

Salary: £TBC

The job role is to learn to provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered to a high standard in a timely manner and in accordance with company guidelines.

 

Responsibilities:


> To effectively handle incoming customer calls by creating a friendly and professional impression


> To receive customer enquiries and determine the customer's needs, encouraging the customer to make an appointment with the service department


> To have sufficient and current product knowledge to be able to give accurate  information to the customer


> To monitor lead-time and fully utilise the time available


> Ensure all customers are handled with 'Family-like-Care'


> To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures


> To treat all customers in a professional and friendly manner in accordance with manufacturer and company policies


> To ensure the company processes are followed in order to improve Customer Satisfaction and Retention

 

> To ensure a safe working environment for employees by complying with statutory legislation and the Governments Health and Safety policy. To report immediately any non-conformance to the appropriate Senior Manager


Griffin Mill have ambitious plans for the future and we need the best talent to help deliver our growth strategy. If you feel you are of the right person for this role please apply in writing attaching your current and up to date CV to: markbunney@griffinmill.co.uk

Added: 26 May 2017

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