Customer Advisor, Upper Boat, Pontypridd.

Salary: £TBC

Griffin Mill is a well established business with a track record of stability and sustained profitability. Due to recent growth, we are looking to recruit an experienced Service Advisor for our Summit site.

Job Role
> To effectively handle incoming customer calls by creating a friendly and professional impression

> To receive customer enquiries and determine the customer's needs, encouraging the customer to make an appointment with the service department

> To have sufficient and current product knowledge to enable accurate information to be given to the customer

> To ensure the available hours are sold for each day. To monitor lead-time and fully utilise the time available, ensuring a suitable split between retail, internal and warranty hours is maintained according to company guidelines

> Ensure all customers are handled with 'Family-like-Care'

> To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures

> To handle all customers in a professional and friendly manner in accordance with manufacturer and company policies

> to ensure the company processes are followed to improve Customer Satisfaction and Retention. This includes embracing Customer Satisfaction Action Plans (for example, DCSI) and proactively selling Service Plans (for example, Kia Care 3)

> To ensure a safe working environment for employees by complying with statutory legislation and the Governments Health and Safety policy. To report immediately any non-conformance to the appropriate Senior Manager

The successful applicant will join an already highly successful team to deliver even greater results through improved motivation, controls, processes and above all, a “Can Do Attitude”
Griffin Mill have ambitious plans for the future and we need the best talent to help deliver our growth strategy. If you feel you are of the right calibre please apply in writing attaching your current and up to date CV to:

Added: 04 May 2017

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